Return and Refund Policy

At ElderBridgeway, we are committed to ensuring our users have a satisfactory experience with our services. Please read our Return and Refund Policy carefully to understand when and how you may be eligible for returns or refunds.

1. General Return and Refund Policy

ElderBridgeway primarily offers digital resources, tools, and services aimed at supporting retirees. As a result, most of our services are non-refundable due to the nature of digital content delivery. However, we understand that there may be exceptional circumstances, and we will consider requests for refunds on a case-by-case basis if they meet our eligibility criteria.

2. Eligibility for Refunds

Refunds may be granted under specific circumstances, including:
Technical Issues: If you experience technical difficulties that prevent you from accessing or using our digital resources and the issue cannot be resolved, you may be eligible for a partial or full refund.
Incorrect Charges: If you were charged incorrectly or charged multiple times for a single service, please contact us immediately. We will investigate the issue and provide a refund for any overcharges.
Service Dissatisfaction: If you believe that the service you purchased does not meet the promised standards, we encourage you to contact our support team. Refunds for dissatisfaction are reviewed on a case-by-case basis.

3. Requesting a Refund

To request a refund, please follow these steps:
Contact Our Support Team: Email us at support@ElderBridgewaya.com or call us at +65 (855) 490-04 with your refund request. Include your name, contact information, details of the service purchased, and the reason for the refund request.
Provide Supporting Information: Depending on the nature of your request, we may ask for additional information or documentation to support your claim (e.g., screenshots of technical issues).
Refund Decision: Our team will review your request within 7 business days and inform you of our decision. If approved, refunds are typically processed within 10-15 business days to the original payment method.

4. Non-Refundable Services

Certain services are non-refundable due to their nature:
Digital Content and Downloads: Access to digital resources, including downloadable guides, calculators, and informational materials, cannot be refunded once accessed or downloaded.
Subscription Services: Monthly or annual subscriptions to premium content are non-refundable once the billing period has started. You may cancel future renewals at any time to avoid further charges.
Personalized Services: Services customized to individual needs, including consultations, assessments, and personalized reports, are non-refundable once delivered.

5. Cancellations

You may cancel subscription services at any time by accessing your account settings or contacting our support team. Upon cancellation, you will continue to have access to the service until the end of the current billing period. No refunds are issued for unused portions of a billing cycle.

6. Contact Us

If you have any questions regarding this Return and Refund Policy or need assistance with a specific issue, please contact us:
Email: support@ElderBridgewaya.com
Phone: +65 (855) 490-04
Address: 30 Jln Membina, Singapore 169484

Our team is here to assist you and ensure that your experience with ElderBridgeway remains positive and valuable.